Refund & Cancellation Policy
A legal disclaimer
At THE 4 CHEF'S KITCHEN, we value our customers and strive to provide the best quality food and service. Since our products are freshly prepared and perishable, our refund and cancellation policy is designed to be fair while ensuring food safety standards.
Refund Policy - the basics
1. Order Cancellations
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Orders once confirmed cannot usually be cancelled, as preparation starts immediately.
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If you need to cancel an order, please contact us within 30 minutes of placing it. Cancellations after this time may not be possible.
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For prepaid orders cancelled within the allowed window, refunds will be issued to the original payment method within 7–10 business days.
2. Refunds
Refunds are applicable only under the following conditions:
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Wrong item delivered – if the delivered product is different from what you ordered.
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Damaged or unsafe food – if the food is spoiled, contaminated, or compromised at the time of delivery.
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Non-delivery – if your order is not delivered due to our fault.
Refunds will not be provided in cases such as:
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Change of mind after delivery.
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Dissatisfaction with taste, texture, or portion size (as taste is subjective).
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Orders placed with incorrect address/contact details provided by the customer.
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Delays caused by third-party delivery partners, traffic, or weather conditions beyond our control.
3. Procedure for Refund Requests
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All refund or complaint requests must be raised within 24 hours of delivery.
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To raise a request, please contact us with your order ID, description of the issue, and supporting images (if applicable).
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Once validated, refunds will be processed to your original method of payment within 7–10 business days.
4. Mode of Refund
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For online/prepaid orders – refunds will be credited back to the same payment source (bank account, card, UPI, wallet).
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For cash-on-delivery (COD) orders – refunds will be provided via UPI or bank transfer, as applicable.
5. Contact Us
For refund or cancellation-related queries, please contact:
THE 4 CHEF'S KITCHEN
📍 Address: Yamunotri Enclave, Phase 3, Near Kheda Mandir, Dehradun – 248171
📧 Email: the4chefskitchen@gmail.com
📞 Phone: +91 9997302724 / 0135-3673516